Technical Support

e-fense Helix3 Pro, Live Response, and Aperio support will be provided through our partner AccessData. While Helix3 Enterprise will be supported by e-fense. AccessData and e-fense are both committed to providing top level customer support with a skilled, responsive in-house technical support team. For additional information regarding AccessData support go to: accessdata.com/support

Online Forum

e-fense offers a online forum for e-fense customers and members.  You will find answers to frequently asked questions and technical support, learn from computer forensic experts and industry leaders.  New postings requesting technical assistance about any of the e-fense products will be responded to by an e-fense product expert.

Contact Technical Support

Phone support is provided through AccessData for Helix3 Pro, Live Response, and Aperio Monday – Friday 7:00 AM – 6:00 PM MST, excluding Holidays. 

• Direct: 801.377.5410 Option 5
• Toll Free: 800.658.5199
• Email: support@accessdata.com

Phone support for Helix3 Enterprise is available Monday – Friday 8:00 AM – 5:00 PM MST, excluding Holidays. 

• Direct: 720.554.0890 Option 1
• Toll Free: 800.793.8205 Option 1
• Email: support@e-fense.com